Risk Intelligence Specialist

As a Risk Intelligence Specialist you’d be joining the team working behind the scenes to protect Melio from bad actors; using existing disputes and losses cases to learn where we have gaps and recommend enhancements for improvement; working offline alerts to monitor payments as an additional line of defense for our highest risk segments; and handling complex escalations. You’ll work cross-department and cross-function to track and follow up on losses cases from several product flows.

Qualifications

• 1-3 years of experience in fraud prevention or payments
• Professional English - required
• “Needle in a Haystack” level of detail orientation
• Ability to contextualize data as it exists in the ‘Real World’
• Ability to adapt to new concepts and situations quickly
  
  

• Experience in FinTech
• Familiarity with SQL
  
  

• Maintain and execute policy + procedures around loss and dispute incidents
• Manage tags for loss scenarios and fraud patterns, aligned with Tooling, RiskOps, and Risk Analytics
• Qualitative analysis and summary for weekly losses reporting shared with company leadership
• Ongoing classification of loss incident for recovery efforts and ongoing mitigation enhancements
• Ad hoc case review and summary for internal and external inquiries
• Collaborate with Risk Ops and Payment teams on improvement initiatives
  
  

• Define and label fraud patterns and rings across our user base
• Update and create new alerts based on emerging suspicious/fraud trends
• Conduct daily offline monitoring of high-risk rules, features, and patterns
• Handle payment escalations from our banking partners
• Create reports for suspicious activity cases
• Investigate Dark web activity in cooperation with Melio’s Security Team
• Explore Dark web forums and activity to understand emerging threats
• Collaborate with Risk Analytics, Tooling, Security, and Risk Infra in several scenarios
  
  

• Perform hands-on risk investigations/analysis and provide insight
• Handle chargeback and loss cases, analyzing, and classifying to transfer to the Recovery team
• Distill and disseminate learnings from losses cases to Risk Ops and Risk Analytics teams
• Review different offline payment alerts
• Handle payment escalation from different teams and banking partners
• Willingness to support U.S time zones and workdays
  
  

• Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.
• With offices in New York, Denver, and Tel Aviv, and a vibrant work culture, Melio is expanding every single day. We are a diverse group of people who love what we do and do what we love. If you are a driven and passionate team player, you will fit right in. We are an equal-opportunity employer and are always on the lookout for top-notch talent—please reach out if you would like to join us on this exciting journey!