Desktop Support Engineer_L2_IS

Key Responsibilities

• Install software and troubleshoot issues on Windows, Mac, and mobile devices
• Provide remote and walk-up support for hardware and software
• Handle printer installations and break-fix
• Coordinate data backup, recovery, and asset management
• Manage warranty repairs, hardware refreshes, and spare parts
• Provide VIP and audio/video support
• Work with external vendors for repair coordination
• Maintain accurate inventory and asset records
• Collaborate on new hire onboarding and hardware distribution
  
  

• Mininum of 2 years of IT experience and technical training
• Proficient with Windows, Mac OS, and Microsoft Office Suite
• Knowledge of network concepts and printer management
• Experience with Windows 10 imaging
• Strong customer service and interpersonal skills
• Organizational skills and ability to prioritize tasks
• Ability to lift up to 50 lbs