Technical Support Engineer

We are seeking a highly skilled and motivated Technical Support to join our team.

This role is key in establishing and managing support operations for our growing customer base. The ideal candidate will work closely with our R&D and product teams for support escalations. develop processes, tools, and practices, and lay the groundwork for future growth of the Tech Support team.

Responsibilities:

• Collaborate closely with the Customer Success team to resolve escalated technical issues and provide expert guidance.
• Investigate and diagnose system behavior by analyzing logs, metrics, and performance data. Write and maintain internal scripts, documents and utilities for quick workarounds and tool enhancements.
• Develop and implement integrations between our platform and SIEM/SOAR solutions.

Skills & Qualifications:

• Strong verbal and written communication skills in English; capable of translating complex technical details into clear, understandable language for both technical and non-technical audiences.
• 3 years of experience as a support.
• Proven ability to troubleshoot complex technical issues, identify root causes, and implement practical solutions.
• Scripting writing skills in scripting languages (e.g., JavaScript, Python) and the ability to write quick internal scripts to address ad hoc needs.
• Familiarity with integration concepts, APIs, and data exchange formats (e.g., JSON, XML).
• Experience with SIEM, SOAR, or related security technologies is a plus.