Product Manager, Speech and Text Analytics

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:

We are seeking a dynamic and experienced Product Manager – Speech and Text Analytics to lead the development and enhancement of AI-driven speech and text analytics solutions. This role will be responsible for defining the product strategy, roadmap, and execution to drive innovation, enhance customer experience, and maximize business value. The ideal candidate has a strong background in AI/ML, speech recognition, natural language processing (NLP), and text analytics, along with excellent stakeholder management skills.

Key Responsibilities:

Product Strategy & Roadmap:

• Define and execute the product vision, strategy, and roadmap for speech and text analytics solutions.
• Identify market trends, customer needs, and competitive insights to shape product direction.
• Collaborate with cross-functional teams, including engineering, data science, UX, and business stakeholders, to ensure product success.
  
  

Product Development & Execution:

• Work closely with engineering and data science teams to develop AI-powered solutions for speech recognition, sentiment analysis, keyword extraction, transcription, and entity recognition.
• Define product requirements, user stories, and acceptance criteria.
• Prioritize and manage the product backlog based on business impact and customer needs.
• Ensure timely delivery of high-quality product features.
  
  

Customer & Market Insights:

• Gather feedback from customers, sales teams, and industry experts to continuously improve the product.
• Conduct user research, analyze usage data, and track KPIs to measure product success.
• Identify opportunities for product enhancements and innovation in speech and text analytics.
  
  

Stakeholder Management & Communication:

• Act as the primary point of contact for internal and external stakeholders regarding product development and strategy.
• Present product updates, business cases, and performance reports to leadership and key stakeholders.
• Work closely with sales, marketing, and customer support teams to ensure successful product adoption and customer satisfaction.
  
  

Minimum Requirements:

Education & Experience:

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field (Master’s degree preferred).
• 2+ years of experience in product management, with at least 1+ years focused on AI/ML, speech analytics, or NLP solutions.
  
  

Technical & Domain Expertise:

• Strong understanding of speech recognition, NLP, and text analytics technologies.
• Experience working with AI/ML teams to develop data-driven products.
• Knowledge of cloud platforms (AWS, Azure, GCP) and AI/ML frameworks.
  
  

Skills & Competencies:

• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and communication skills to collaborate with technical and non-technical teams.
• Experience in Agile/Scrum methodologies.
• Ability to manage multiple priorities in a fast-paced environment.
  
  

Preferred Qualifications:

• Experience with contact center analytics, or conversational AI.
• Hands-on experience with speech-to-text APIs, sentiment analysis tools, and AI-powered transcription services.
• Familiarity with regulatory compliance related to speech and text data (e.g., GDPR, HIPAA).
  
  

This is a fantastic opportunity for a strategic, data-driven product manager to shape the future of AI-driven speech and text analytics solutions. If you are passionate about driving innovation and delivering high-impact products, we encourage you to apply!

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.