Head of Services Security

Description:

We are looking for a Head of Services Security to lead and strengthen the security posture of our global Services organization. In this role, you will drive security strategy, governance, and operational excellence across customer-facing services, enabling business growth while maintaining customer trust and compliance.

AudioCodes (Nasdaq: AUDC) is a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, AudioCodes is trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

• Lead the security strategy and governance for all service-delivered platforms and environments
• Define and enforce security standards across SaaS, managed services, and customer-hosted solutions
• Partner with Services, R&D, IT, Product, and Customer-facing teams to embed security across operations and delivery
• Lead customer-facing security engagements including audits, escalations, and due diligence processes
• Establish and oversee security controls, monitoring, and incident response capabilities across production environments
• Drive Secure Software Development Lifecycle practices in collaboration with R&D and Product teams
• Ensure compliance with industry standards and customer security requirements including SOC2 and ISO27001
• Define KPIs, reporting frameworks, and continuous improvement processes for services security