Operations Coordinator - Voca CIC

Description:

AudioCodes is looking for a highly motivated Operations Coordinator to be the connective tissue of our fast-growing global Voca CIC business line.

About AudioCodes

AudioCodes (Nasdaq: AUDC) is a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, AudioCodes is trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

Voca CIC: Award-winning AI-first CX for Microsoft Teams and more

Voca CIC is AudioCodes' flagship, award-winning Contact Center as a Service (CCaaS) portfolio, designed to meet organizations where they are today and where they're going next. The portfolio covers two distinct opportunities: a Microsoft Teams-native contact center for organizations standardized on the Microsoft ecosystem, and a voice-platform-agnostic AI Receptionist that runs on top of any phone system.

Voca CIC for Microsoft Teams is an AI-first, full omnichannel contact center, Microsoft Teams Unify certified and built natively in Azure on the same voice backbone that powers Microsoft Teams Phone. That delivers the tightest integration model on the market.

Where other vendors "plug into" Teams through loose connectors, Voca CIC lives inside Teams, so every Teams user can play a role in the service workflow.

It is AI-first by design, embedding Conversational AI and Generative AI into the agent and customer journey through AI voice agents, AI call summarization, and sentiment analysis, alongside an omnichannel toolkit that unifies voice, chat, and email into a single agent screen. Voca CIC has won three major industry awards in two years (CX Today Best Microsoft Teams Contact Center 2024, CX Today Best CX Deployment 2025, and UC Today Best Microsoft Teams Contact Center 2025), with more than 200 enterprise customers in production across 12+ Microsoft Azure regions worldwide.

The Voca AI Receptionist is our standalone, entry-level AI offering for businesses of all sizes, from SMB to large enterprise. Built as a multi-platform solution that sits on top of any voice platform (Microsoft Teams, Cisco, Avaya, RingCentral, traditional PBX, or carrier voice services), it dramatically expands our addressable market well beyond the Microsoft footprint. It delivers AI-driven call routing, document and website-grounded Q&A, CRM integration, appointment scheduling, and outbound SMS to organizations looking for a fast on-ramp into AI-powered customer service, regardless of the phone system they already own.

If you want to build at the intersection of Microsoft Teams, Azure, and applied AI, with real enterprises depending on your work every day, this is where it happens.

Responsibilities



We’re looking for a highly motivated Operations Coordinator to be the central point of coordination across the global Voca CIC business line. In this role, you’ll work closely with Business, Product, Sales, and Marketing teams as well as external partners and customers to make sure work moves, ships, and lands. This is a high-exposure role: you’ll touch revenue operations, go-to-market, competitive intelligence, hiring, events, and cross-team initiatives, gaining a broad view of a fast-growing, AI-first business and a real hand in making it run better.

What You’ll Do:

• Revenue operations: Help track quotes, SOWs, and contracts, making sure the numbers line up cleanly across our systems. Close day-to-day collaboration with the Global Sales Manager and Sales teams.
• Deal desk coordination: Support the Global Sales Manager on complex deals, keeping approvals, legal, and stakeholders moving toward close.
• Cross-team project quarterbacking: Drive cross-departmental initiatives like the Partner Portal, version releases, release notes, and customer notifications, making sure they actually ship.
• Marketing coordination: Oversee marketing on a project basis, tracking items and ensuring they move and close.
• Customer reference and advocacy: Formalize how we source, approve, and use customer stories across Sales and Marketing, partnering with field Sales and the Product Marketing Manager to keep them flowing.
• Events worldwide: Own our global event calendar, secure real estate and presence for Voca CIC, and coordinate who goes where.
• Sales enablement content operations: Keep decks, one-pagers, and demos current, versioned, and easy to find.
• Competitive intelligence operations: Keep battle cards, comparison decks, and positioning material organized, current, and accessible to the team.
• Analyst and PR logistics: Coordinate with PR firms on scheduling, approvals, and inbound requests.
• Training: Work with the training manager to keep a healthy cadence and ensure classes are full.
• Internal rhythm and team comms: Arrange and track weekly updates, quarterly recaps, QBRs, and the broader communications that keep the team aligne