Technical Support & Integration Engineer

About Us

We are a hardware-centric cyber-security company developing secure, high-performance remote access systems. Our team is dedicated to pushing the boundaries of cyber-security technology by integrating advanced hardware design with robust embedded software solutions.

Position Overview

The Technical Support & Integration Engineer will play a pivotal role in ensuring customer satisfaction and product excellence. This multifaceted role focuses on providing tech support for our product customers, conducting integration testing for both endpoint applications and server-side management systems, and creating and maintaining comprehensive technical documentation.

The ideal candidate will have

(1) Strong experience in networking

(2) Deep knowledge of Linux systems

(3) Customer service orientation while troubleshooting complex technical issues

Key Responsibilities

Technical Support

• Provide prompt, high-quality support to customers using company products.
• Troubleshoot technical issues and guide customers towards effective solutions.
• Collaborate with product teams to escalate and resolve complex technical problems.

Technical Documentation

• Create and maintain detailed technical documents including user manuals, support guides, and troubleshooting procedures.
• Ensure documentation is clear, accurate, and accessible for both technical and non-technical audiences.

Integration testing

• Develop and execute test plans for both endpoint applications and server-side management systems.
• Identify, document, and track software defects; work with developers to ensure timely resolution.
• Perform regression testing to maintain product reliability and security.

Requirements

Technical Expertise

• Strong experience in networking, with a solid understanding of network protocols and configurations.
• Deep knowledge of Linux systems, including system administration, shell scripting, and troubleshooting.
• Hands-on experience in tech support
• Network appliances QA experience - advantage
• Python scripting - advantage 

Additional Skills

• Proven ability to create detailed, user-friendly technical documentation.
• Technical enablement - advantage

Soft Skills

• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills, capable of working effectively with cross-functional teams.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.

Education & Experience

• Bachelor’s degree in Computer Science, Engineering, or a related field is preferred.
• Minimum of 3 years of relevant work experience in technical support, QA, or a similar multi functional role.
  

What We Offer

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A dynamic work environment that fosters innovation and collaboration.
• Flexible work arrangements including hybrid work options.