Product Manager

About TechSee:

TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee’s multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC.

We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally.

The opportunity:

We are looking for an experienced Product Manager who can take a leading part in defining core aspects of our existing products as well as take responsibility for forging new products and services.

Key Responsibilities:

• Product Strategy & Roadmap: Translate business strategy into a product roadmap and drive its execution.
• Cross-Functional Collaboration: Lead product development and market launches, aligning with stakeholders across the organization.
• Market & Stakeholder Insights: Provide market insights and product expertise to stakeholders and marketing teams.
• Business Ownership: Manage product profitability, define business cases, and track commercial success.
• Requirements & Execution: Write high-level requirements and support development and marketing teams to ensure product delivery.
• Customer-Centric Management: Manage in-life products, gathering customer feedback and addressing market needs.

Qualification:

• A degree in Economics, Engineering, sciences (Math, Physics etc.), Statistics or a similar field, or equivalent experience.
• 5+ years of professional experience in an enterprise customer-facing (B2B2C & B2B) product management role.
• Proven track record of customer-facing engagement and collaboration, with the ability to translate customer insights into actionable product strategies that drive business growth.
• Proven track record of releasing successful SaaS products to the market.
• Experience with user flow analysis, end-user interfaces, and user behavior analytics
• Hands-on experience with A/B testing, user analytics tools, and UX research methodologies.
• Ability to translate customer stories into clear business requirements.
• Experience with generative AI solutions and passionate about learning evolved technologies - advantage
• Experience in product management for an ML product - advantage
• Experience working as Product Manager using Agile methodologies
• Strong verbal and written communication skills with a constructive tone, ability to produce materials, deliver presentations, and perform general education
• Fluent in English
• A team player with the ability to work independently

Why work with us ?

At TechSee we encourage a culture that values collaboration and we prioritize teamwork as the cornerstone of our business, essential for achieving success.

• Career path: This role serves as a launching point into further roles in the team.
• Training: Personal development programs and professional training. In addition, learning TechSee’s market-leading AI and AR solutions.
• Compensation: Solid base salary and incentives plan, strong benefits and an ownership (equity) in a high-growth SaaS venture.
• Tools: Provide you with the resources needed to achieve your goals.
• Work environment: TechSee is a hybrid work environment, with frequent social activities. We prioritize a healthy work-life balance, supporting our diverse team from various backgrounds and locations. We take pride in fostering career growth, team engagement, employee recognition, and an innovative workspace.
• Success: TechSee has established a global presence, trusted by Tier 1 enterprise customers across the telecom, consumer electronics, manufacturing, insurance and many other industries.

As we continue to build a positive environment that has brought us this far, we invite you to consider joining us in shaping the future of customer experience!

TechSee is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.

Join Our Team at TechSee! To apply, please submit your resume.