Datacenter Technician

Deployment / In-Scope Configuration Items

· Servers (Virtual & Physical)

· Storage & Backup Devices

· Server Appliances

· Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)

· Tape Storage Units

· Power Distribution Units rated 3KVA and below

· SAN Fabric Switches

· Network Switches

· KVM Units

· WAN Optimization Devices

· Firewalls

· Access Points

· Routers

· Physical Cabling

· Cable Management

· Cables which connect the device to itself, a peripheral, or a power/network port

Break-fix / Technical Tasks List

· Power Cycling

· Running Diagnostics Commands

· Conducting whole unit replacement

· Inserting/Removing Media

· Replacing Defective Components

· Assist with fault diagnosis and investigation

· Configuring Remote Access

· Basic Storage Array Configuration

· Replacing faulty cables

· Tape Management and Maintenance

· Rebooting routers, servers, storage devices or other equipment

· Providing loop-back cables in order to test circuits remotely

· Re-seating or replacing components or cables

· Cleaning fibers

· Identify/Analyze fiber issues by using OTDR/LSPM/VFL

· Installing loop backs

· Racking and de-racking and upgrade of any device installed.