Fulfillment Coordinator

Eden Gallery is a premier destination for contemporary art, known for our

commitment to showcasing the most innovative and inspiring works from

renowned artists worldwide. Our mission is to offer an unparalleled experience

for our collectors, ensuring every interaction is infused with the luxury, passion,

and creativity that defines our brand.

Role Overview:

The Fulfillment Coordinator ensures seamless coordination between sales,

logistics, and administrative functions. This role involves entering sales data into

the ERP system, tracking payment statuses, additional artwork and shipping

instructions and facilitating smooth communication across departments. The

coordinator also plays a key role in shipment preparation, ensuring artworks are

shipped after full payment and assisting with follow-up tasks to maintain

operational efficiency.

Key Responsibilities:

1. Sales and Shipping:

○ Enter sales data into ERP system and verify the accuracy of

important details (SKU, CC slips, phone numbers, shipping address,

artwork details etc.).

○ Monitor sales progress and follow up on unpaid or partially paid

works.

○ Ensure artworks are promptly and properly shipped only after full

payment is received.

2. Logistics:

○ Create daily shipment lists and ensure all details are accurate.

○ Dispatch artwork shipments to fulfill orders in the most efficient way.

○ Assist in tracking damaged or broken works during shipping and

coordinate resolutions.

○ Update all relevant team members on shipment status and issues.

3. Team Coordination:

○ Report errors and discrepancies in sales and shipment processes.

○ Coordinate between sales teams, accounting, IT, gallery directors,

and other key stakeholders.

○ Ensure proper documentation and continuous improvement of

related processes.

○ Communicate artworks sold to the Marketing department in order to

keep catalogues and online assets up to date.

Qualifications:

● Proven experience in sales coordination, logistics, or administrative

support, ideally in the art industry or a similar field.

● Strong organizational skills and the ability to manage multiple tasks and

deadlines effectively.

● Detail-oriented with excellent data entry skills.

● Strong communication skills and the ability to coordinate across multiple

teams and departments.

● Familiarity with ERPs (Eden Gallery uses Priority) and CRMs (e.g.,

Salesforce, or similar platforms).

● Proactive, solution-oriented, and able to work independently.

● Experience with tracking and resolving shipping-related issues (e.g.,

damaged works, incomplete shipments).

● Ability to adapt to fast-paced environments and handle dynamic workflows.

Why Join Us:

● Be part of a dynamic and innovative team dedicated to the world of

contemporary art.

● Opportunity to work with prestigious collectors and renowned artists.

● Competitive salary and benefits package.

● Access to exclusive events, exhibitions, and professional development

opportunities.

By joining Eden Gallery, you will play a pivotal role in shaping the future of art

collecting, ensuring unforgettable services for our distinguished collectors. If you

have a passion for art and luxury, and the skills to match, we would love to hear

from you.