Desktop Support Specalist

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

The Desktop Support Specialist provides technical support for all business users on all end-user devices, including laptops, desktops, smartphones, tablets, printers, and related peripherals. Support for end-user software is also required, including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software.

Summary of Key Responsibilities:

Technical Support: Provide comprehensive support for end-user devices, software, and peripherals Hardware Deployment: Use tools like Microsoft Autopilot to provision and maintain hardware systems Software Compliance: Enforce compliance standards and manage endpoint protection

Troubleshooting: Diagnose and resolve issues in a mixed OS environment (Windows and macOS)

Documentation & Inventory: Maintain accurate setups, inventory, and resolution records

Collaboration: Work effectively in fast-paced team environments and support global operations

Required Skills:

• Proficiency with tools like Microsoft Autopilot, Intune, and Microsoft 365
• In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP, wireless)
• Strong customer service orientation and practical communication skills
• Technical certifications (A+, ACMT, MCSA Desktop, etc.) are a plus
• Needs to be able to multitask effectively while maintaining attention to detail
  
  

Ideal Candidate Traits:

• Adaptable and flexible with on-call rotation and travel requirements
• Strong organizational, time-management, and problem-solving abilities
• Proactive in skill development and staying current with industry certifications
  
  

Flexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. 

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing [email protected].