Documentation Specialist

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.

Job Description

Fireblocks is searching for a technical writer to join our team and help take our client-focused services to new heights. The ideal candidate will have proven success in an agile, enterprise-level SaaS company, can evaluate and analyze complex information, and have a natural desire to help people understand it.

Objectives of this role

• Develop comprehensive documentation that meets organizational standards
• Gain a deep understanding of products and services, and translate complex information into simple, polished, engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
• Evaluate current content and develop innovative methods for improvement
  
  

• Research, outline, write, and edit content, working closely with various departments to understand project requirements
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify documentation repositories, revise and edit, and determine the best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent voice across all documentation
  
  

• Bachelor’s degree (or higher) in English, journalism, communications, or a relevant technical field
• A minimum of 1 year of experience as a technical writer, with a preference for developer/API documentation and maintaining multiple API references using Markdown and YAML
• Proven ability to learn and understand complex subject matter quickly
• Experience in writing documentation and procedures for various audiences
• Superb written communication skills, with a keen eye for detail
• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
• Ability to handle multiple projects simultaneously
  
  

• Experience with the software development lifecycle
• Familiarity with blockchain and cryptocurrency concepts
• Professional certifications (e.g., Society for Technical Communication)
• Experience with Zendesk, ReadMe, and Jira
• Experience with CSS, Python, and Java
• Experience with GitHub/GitLab workflows
• This is a hybrid role with in-office hours expected