IT Support Specialist

About Novulyn IT:

At Novulyn IT, we are at the forefront of digital innovation, providing comprehensive IT solutions that empower businesses across Europe (EU), Asia-Pacific (APAC), and Africa. With a commitment to excellence and a proven track record of success, our expert teams specialize in delivering tailored, cutting-edge technology solutions designed to enhance operational efficiency, drive growth, and revolutionize the way businesses operate.

About the position:

We are seeking an Onsite IT & Network Support Engineer/Technician to handle casual freelancing tasks in your area. Would you be interested in working on a contractual basis? Assignments will be dispatched based on your location, and you can choose to support them as per your availability (weekdays or weekends).

Responsibilities include:

· L1 & L2 IT/Networking tasks, such as desktop support.

· Hardware installation and replacement (e.g., server/rack components like hard drives).

· Conducting site surveys for IT infrastructure or networking requirements.

· Providing on-site assistance for devices like routers, switches, and firewalls by enabling console access for remote support teams.

What we offer:

We provide competitive compensation tailored to your time commitment, with flexible options for hourly, half-day, or full-day rates.

Preferred Skills and Expertise:

· Proficient in System Desktop Administration, Customer Service, and Incident/Change/Release Management, with support experience for various third-party applications on Windows platforms.

· Professionally trained and certified in IT Infrastructure Library (ITIL) and Windows Server Administration, with a focus on leveraging programming techniques for innovative tasks.

· Foundational knowledge of DHCP, DNS, IP addressing, subnetting, and troubleshooting wireless LAN/Ethernet desktop configuration issues.

· Hands-on experience with troubleshooting multiple operating systems, including iOS, Android, Windows, and Blackberry devices.

· If you're looking for flexible, on-demand work opportunities in IT support, we'd love to hear from you!

· Fluency in the local language is preferred.