Junior Customer Support

Description

We are a fast-growing, innovative startup backed by TLC Group (BUYME), Hilan, and Movement, developing a cutting-edge credit card-based platform that enables organizations to manage budgets and benefits in a smart and flexible way. Our platform allows the creation and management of conceptual consumer clubs, connecting businesses, brands, and communities.

We work with leading companies in the industry, and our dynamic, young, and innovative work environment emphasizes professionalism, learning, and growth. We are looking for service-oriented individuals with creative problem-solving skills who want to be part of a meaningful journey and make an impact on our customer experience.

Responsibilities for Junior Customer Support

• Providing customer service and technical support for both B2B and B2C clients, resolving issues, troubleshooting, and assisting customers.
• Managing and updating content in the app—updating information, overseeing promotions, and uploading content.
• Problem-solving and driving improvements—identifying system malfunctions, collaborating with development and product teams to enhance the user experience.
• Managing user permissions and technical settings—performing operational tasks within the budget and benefits management system.
• Improving service processes and implementing automation—identifying weaknesses in support workflows, initiating technological solutions, and utilizing automation tools to enhance customer experience and optimize daily operations.

Job Details:

• Company offices in Ramat Gan
• Position Type: Full-time
• Start Date: Immediate
• Opportunities for professional growth

Requirements

• Experience in technical support or customer service in a tech- related environment—an advantage.
• Relevant bachelor's degree—an advantage.
• Strong technical skills and willingness to work with various
• systems in a digital environment.
• Proficiency in Excel.
• Ability to work in a dynamic, fast-paced, and multitasking
• environment under pressure.
• Analytical thinking, independent problem-solving skills, and a fast-
• learning ability.
• Service-oriented mindset, excellent interpersonal skills, and
• teamwork capabilities.
• Good command of English—an advantage.

For more information and to apply (only in this link):

https://www.comeet.com/jobs/buyme/b2.008/junior-customer-support-bttr-company/f2.153