Support Specialist

Job Description: Support and Communication Specialist

Location: Tel Aviv Area (On-site)

Job Type: Full-Time

We are seeking a highly motivated Support and Communication Specialist to join our team. This role requires strong interpersonal skills, problem-solving abilities, and excellent communication to ensure customer satisfaction and seamless internal collaboration. The ideal candidate is proactive, detail-oriented, tech-savvy, and committed to delivering an outstanding support experience.

Position Overview:

We are seeking a highly motivated Support and Communication Specialist to join our team. This role requires strong interpersonal skills, problem-solving abilities, and excellent communication to ensure customer satisfaction and seamless internal collaboration. The ideal candidate is proactive, detail-oriented, tech-savvy, and committed to delivering an outstanding support experience.

Key Responsibilities:

• Provide timely, professional, and efficient support via email, phone, and chat.
• Monitor social media channels to track brand reputation and customer sentiment.
• Manage brand reputation by addressing feedback and escalating issues as needed.
• Draft and distribute press releases to maintain public relations and brand image.
• Act as the liaison between customers and internal teams to ensure issue resolution.
• Develop and maintain communication materials, including FAQs, user guides, and help documentation.
• Track, analyze, and report customer feedback and support trends to improve processes.
• Manage internal and external communication to ensure clarity and consistency.
• Assist in the implementation of customer support tools and strategies.

Qualifications:

• 1+ years of experience in a support or communication-focused role.
• Native-level English proficiency with strong written and verbal communication skills.
• Proficiency in CRM software such as HubSpot or Salesforce, and chat support tools like Intercom.
• Excellent problem-solving and multitasking skills.

Preferred Skills:

• Experience in a fintech-driven environment.
• Multilingual abilities (preferred but not required).

What We Offer:

• Competitive salary and benefits.
• Career growth opportunities in a dynamic and fast-paced company.
• A supportive and collaborative team culture.