Technical Support & QA Specialist

young and promising cybersecurity startup is developing cutting-edge hardware-based solutions focused on securing network access. The company is building groundbreaking hardware products that enable thousands of employees to securely access classified networks remotely.

Among the company’s customers are the IDF, the Ministry of Defense, Israel Electric Corporation, healthcare providers, as well as international clients.

The company has recently completed funding rounds and is in a strong growth phase.

The company’s offices are located in Herzliya, near the train station, with two work-from-home days per week.

Key Responsibilities-

• Technical Support:
• Provide prompt, high-quality support to customers using company products.
• Troubleshoot technical issues and guide customers towards effective solutions.
• Collaborate with R&D teams to escalate and resolve complex technical problems.
• Quality Assurance (QA):
• Develop and execute test plans for both endpoint applications and server-side management systems.
• Identify, document, and track software defects; work with developers to ensure timely resolution.
• Perform regression testing to maintain product reliability and security.
• Technical Documentation:
• Create and maintain detailed technical documents including user manuals, support guides, and troubleshooting procedures.
• Ensure documentation is clear, accurate, and accessible for both technical and non-technical audiences.

Required Qualifications-

• Technical Expertise:
• Strong experience in networking, with a solid understanding of network protocols and configurations.
• Deep knowledge of Linux systems, including system administration, shell scripting, and troubleshooting.
• Hands-on experience in tech support and QA processes, preferably in a technical product environment.
• Hands-on experience and proficiency with Python
• Proven ability to create detailed, user-friendly technical documentation.
• Bachelor’s degree in Computer Science, Engineering, or a related field is preferred.
• 3 years of relevant work experience in technical support, QA, or a similar multifunctional role.