Customer Service Representative

About Us

Israelpharm IPPS is a leading online pharmacy and logistics provider based in Bet Shemesh. We specialize in serving customers worldwide, with a primary focus on the U.S. market.

You have experience as an agent in customer support, with strong communication skills, a solid understanding of CRM systems, and most importantly you are committed to providing excellent service.

You:

✔ Have experience working in customer service or a similar role.

✔ Are tech-savvy and able to quickly adapt to new tools and platforms.

✔ Possess excellent problem-solving skills and critical thinking abilities.

✔ Are a strong team player who works well in a collaborative setting.

✔ Have strong attention to detail and can multitask effectively.

✔ Are open to working occasional evening hours (not daily or extended shifts).

✔ (Bonus) Have experience in healthcare-related customer service roles.

As a Customer Support Agent, you will be the first point of contact for our customers, ensuring a smooth and efficient resolution of inquiries across multiple communication channels.

Your tasks will include:

🔹 Responding to customer inquiries via phone, email, and chat.

🔹 Handling customer concerns efficiently and knowing when to escalate issues.

🔹 Providing clear and professional communication to ensure customer satisfaction.

🔹 Working primarily from our office, with some flexibility for hybrid work.

🔹 Learning and adhering to company policies and best practices.

🔹 Utilizing tools such as Zendesk, Google Sheets, and CRM platforms.

🔹 Adopting AI-powered solutions to improve efficiency and service quality.

🔹 Collaborating with team members to report and resolve ongoing customer issues.

✅ Ability to work from both home and the office as required.

✅ Strong verbal and written communication skills.

✅ Friendly, professional, and customer-oriented attitude.

✅ Prior experience in customer service or a related field.

✅ Native-level English proficiency (spoken and written).