Summary

Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations more strict, organizations struggle to answer one key question: “Is my data safe?

At Varonis, we see the world of cybersecurity differently. Instead of chasing threats, we believe the most practical approach is protecting data from the inside out. We’ve built the industry’s first fully autonomous Data Security Platform to help our customers dramatically reduce risk with minimal human effort.

At Varonis, we move fast. We’re an ultra-collaborative company with brilliant people who care deeply about the details. Together, we’re solving interesting and complex puzzles to keep the world’s data safe.

We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.

Who Are You?

You are dedicated to ensuring that the Varonis Support experience is unparalleled. You believe that the key to achieving this is creating a dynamic environment with the most efficient and scalable delivery tools and processes to address customer inquiries, resolve issues, and improve the customer experience swiftly and thoroughly.

Key Responsibilities:

• Lead or assist in multiple projects, ensuring the delivery of agreed-upon scope, on time and with high quality.
• Apply industry best practices, techniques, and standards throughout project execution.
• Develop User Stories based on research and the needs of the Support Organization for various platform updates.
• Manage and update tasks/projects through a project tracking system.
• Assist in risk analysis and mitigation for each project, identifying and eliminating process bottlenecks.
• Conduct thorough testing of new features and/or processes in our UAT environment.
• Triage and manage issues reported by internal support users, prioritizing based on severity and impact.
• Research and introduce new tools/applications to the Support team by attending conferences and staying updated on the latest technology.
  
  

What Is The Support Operations Specialist?

The ideal candidate has a proven track record of leading or engaging in complex projects and integrating sophisticated tools into the Support team. They are strategic thinkers who can dive into details and be hands-on. The successful candidate will have a high sense of urgency, strong technical knowledge, and the ability to find optimal solutions for any challenge.

Requirements:

• Proven experience in support operations, including overseeing support teams, optimizing processes, and implementing best practices to enhance customer satisfaction.
• Deep understanding of Support processes in B2B companies
• At least 2 years of experience in a previous support role
• Proficient user of applications such as Salesforce, Teams, Workato, etc.
• Strong interpersonal and written communication skills.
• Proven ability to collaborate with cross-functional teams to drive initiatives, ensure effective communication, and achieve project goals while improving our support operations.
• Strong relationship-building skills to foster a collaborative and inclusive work environment.
• Proven leadership abilities with the capacity to make critical decisions under pressure.
• Strategic thinker capable of devising innovative solutions for complex projects.
• Excellent time management skills, highly organized, and process-oriented.
• Able to thrive in a dynamic, ever-changing environment with a strong bias toward action.
• High attention to detail, ensuring accuracy and thoroughness in all aspects of work.
  
  

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.