Technical Support Team Lead

What you'll do & Responsibilities:

● Bethe go-to technical expert for complex challenges, providing hands-on technical support to resolve high-level issues.

● Lead technical support processes by defining best practices, setting KPIs, and implementing scalable workflows.

● Collaborate with cross-functional teams (Product, R&D, and Customer Success) to address customer feedback and drive meaningful improvements.

● Build and maintain strong relationships with global field teams to support solution rollouts and ensure seamless integration.

● Identify opportunities for process improvement and contribute to the excellence of the entire organization.

● Document technical solutions and knowledge for both internal teams and customer-facing resources.

Requirements:

● Bachelor’s degree in Engineering is required.

● 5+years of hands-on experience in Technical Support or a related technical role, ideally within IoT, Embedded Systems, or Communication Protocols.

● Proven expertise with communication protocols and embedded solutions.

● Exceptional problem-solving and analytical skills, with a proactive approach to trouble shooting.

●Strong leadership and communication abilities with experience in guiding and mentoring team members.

● Proficiency in English with excellent written and verbal communication skills.

● Demonstrated ability to drive process improvements in a technical support environment.

● Experience working with global teams and influencing cross-functional collaboration.