Support and infrastructure Leader

WHAT YOU’LL DO?

• Key Responsibilities:
• Team Leadership & Development:
• Lead and mentor the IT support team, providing direction, support, and professional development opportunities.
• Establish a robust IT support framework, including efficient helpdesk operations to ensure timely and effective resolution of IT issues for vessel and office users.
• Service Management:
• Implement and monitor key performance indicators (KPIs) to measure and improve support service levels.
• Oversee the service desk system, ensuring efficient case management and resolution.
• Analyze support cases to identify trends and areas for improvement.
• Develop and implement an annual support plan based on analysis and user feedback.
• IT Infrastructure Management:
• Oversee the design, deployment, and maintenance of the company’s IT infrastructure, including servers, networks, storage, and cloud services.
• Ensure the scalability, reliability, and security of IT systems to meet current and future business needs.
• Develop and enforce infrastructure policies, procedures, and standards to ensure compliance and best practices.
• Collaborate with the CIO to develop and execute an IT infrastructure strategy aligned with the company’s business goals.
• Vendor & Budget Management:
• Develop and maintain relationships with key technology vendors and service providers.
• Negotiate contracts and service level agreements (SLAs) to ensure high-quality and cost-effective services.
• Manage the IT infrastructure budget, including forecasting and cost control to ensure optimal use of resources.
• Innovation & Technology Integration:
• Identify and evaluate emerging technologies to drive innovation and operational efficiency.
• Align technology initiatives with the company’s strategic goals and business objectives.
• 24/7 Availability:
• Ensure round-the-clock availability to address critical IT issues and emergencies, providing continuous support for vessel and office users.
  

• Minimum of 5 years of experience in IT infrastructure management and support services.
• Strong technical expertise in IT infrastructure, including networks, servers, storage, virtualization, and cloud computing. Hands-on experience with NetApp storage solutions, VEEAM backup and replication, and VMware virtualization technologies will be considered as an advantage.
• In-depth understanding of IT security principles and practices.
• Proven project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Strategic thinker with the ability to align IT initiatives with business goals.
• A bachelor’s degree will be considered as an advantage.
  
  

• Demonstrated leadership and team-building skills.
• Strong analytical and problem-solving abilities.
• High level of integrity and professionalism.
• Proactive and results-oriented approach.