Tier2 Support Engineer

About The Role

We are looking for a Tier 2 Support Engineer with strong technical and analytical skills.

The role requires analyzing logs, modifying configurations, investigating code, and providing suggestions for resolution to complex issues.

You will work closely with customers, DevOps, R&D, and Product teams to ensure smooth software implementations and efficient problem resolution.

Key Responsibilities

• Provide Tier 2 technical support for K2View products by analyzing logs, modifying configurations, investigating code, and providing resolution suggestions.
• Install, configure, and test software on test/production servers
• Perform software upgrades, troubleshoot issues, and work closely with end users to resolve testing-related problems.
• Implement new software products, working closely with DevOps, R&D, and Product Solution teams to ensure solutions meet customer needs.
• Identify and implement automation opportunities for configuration management using tools like Jenkins, Maven, Bash, and Ansible.
• Work directly with customers, ensuring clear communication and structured issue handling.
• Maintain and update the product knowledge base and share expertise with the team.
  
  

• B.Sc. in Information Systems, Industrial Management, Computer Science, or equivalent experience.
• 1-3 years of hands-on experience in Tier 2 support, S/W development or a similar technical role.
• Independent, self-learner, and a team player.
• Strong communication skills for working with customers and teams.
• Must have Skills
• Strong SQL skills
• Cloud experience
• Experience with object-oriented programming (Java, C#)
• Experience with Linux/ Unix
• Advantages
• 1+ years of Kafka hands-on experience
• Knowledge of databases (DB administration experience is a plus).
• Understanding of ETL concepts