Technical Support Specialist

Role Overview: The Asset Management and Site Operations Specialist will be

responsible for overseeing all MLS-related data within the asset and inventory tracking

system (One-Asset [OA]). This role includes creating and auditing data, performing

updates, conducting monthly physical audits, and maintaining the quality of the data.

The specialist will also manage deployment, migration, and decommissioning of

devices, coordinate warranty parts orders, process warranty returns, and fulfill spares

and supplies. Additionally, the role involves maintaining and auditing various inventories

and ensuring storage room cleanliness and organization.

Key Responsibilities

Lab/Data Center

• Racking equipment and provisioning hardware when required.
• Patch panel cabling
• System monitoring & alerting
  
  

• Configuration and deployment of OS images to Lab servers, desktops, and devices using Microsoft deployment products such as WDS & SCCM
• Client OS Encryption & Security Management
• WSUS Setup and Management
  
  

• Break fix of Servers, desktops, devices & peripherals
• Troubleshooting performance issues on systems
• Tuning systems to get maximum performance
• Liaising with OEM partners for support and tracking right through to resolution
  
  

• Tracking all hardware in central asset database
• Quarterly audits of all studio hardware & reporting
• Working with procurement leads on goods receipting & asset tagging
• Tracking Maintenance & Renewal (M&R) contracts for all hardware assets
• Software tracking in Asset DB
  
  

• Configuration of Windows Server and Virtualized Server environments using Hyper-V
• Good working knowledge of Microsoft System Centre Virtual Manager
  
  

• Good understanding and setup experience of Windows Clustering
• Hyper-V
  
  

• Smart hands support for lab network infrastructure
• Cisco & Arista 1GigE/10GigE networking knowledge, basic configuration and administration, and network patch cable management
• Infrastructure connectivity to various networks
• Wireless Technologies – Familiarity and support
  
  

• Configuration and maintenance of storage equipment including SAN, NAS, ISCSI, SMB3.0 File Share appliances, and Azure Storage base appliances.
• Fiber channel switch design, configuration, administration and maintenance on Brocade (and possibly QLogic and Emulex).
  
  

• Server and Client OS updates using Windows Update and/or WSUS
• 3rd Party application patching to an agreed patch compliance threshold
• Firmware updates for server components and other hardware, etc.
  
  

• Strong knowledge of Supporting and Troubleshooting Windows Client and Server operating systems (Latest & Legacy)
• Knowledge & experience working with/supporting gaming hardware would be beneficial i.e. Custom builds including CPUs, PSUs, GPUs & Storage etc.
• Familiarity with the network protocols, network systems, DNS, DHCP & Active Directory
• Strong understanding of Microsoft products, software lifecycle methodology, and information systems development
• Racking, installation and support of hardware: Networking equipment, servers/workstations, desktops, games consoles, phones, etc
• Configuration and deployment of OS images and additional software, as needed, to servers, PC’s and devices mainly using Microsoft deployment products such as WDS and SCCM
• Asset Tracking & Maintaining Inventory
• Experience in virtual environments preferably with Hyper-V and System Center Suite
• Monitoring the health and performance of all Windows infrastructure to ensure service availability and Security patching compliance
• Good experience with working through PowerShell Scripting and creating new scripts
• Maintaining relationships with studio key stakeholders
• Create and maintain documentation of environment processes and procedures
• Ability to work efficiently with minimal supervision
• Strong organization, priority decision-making, and communications skills
• Enthusiastic, self-motivated & takes direction well to learn & grow.
• A great team player
• Excellent customer service skills required
• Good written & oral communication skills