Collections Team Leader

Collections Team Leader

Position Seniority: Management

We are looking for a detail-oriented and motivated Collections Team Leader with experience in overseeing the daily operations of the collections team while actively engaging in collection activities. This role requires a leader who can guide the team to achieve financial goals and ensure compliance with company policies and regulations. Successful candidates will have strong leadership, communication, and problem-solving skills, along with a deep understanding of collections processes.

Responsibilities:

• Lead, mentor, and coach the collections specialists team to meet and exceed performance targets.
• Manage day-to-day collections activities, including customer outreach, dispute resolution, and payment arrangement negotiation.
• Collaborate with internal teams to enhance and streamline the collections process and solve complex account issues.
• Coordinate with external collection agencies on delinquent accounts as needed.
• Establish and enforce credit policies and procedures for new and existing customers.
• Monitor and assess team performance through key performance indicators (KPIs).
• Prepare regular reports on collection activities, team performance, and progress toward targets.
• Track and report on key metrics such as Days Sales Outstanding (DSO), aging reports, collection effectiveness, and bad debt reserves.
• Provide monthly forecasts on expected collections, write-offs and recommend improvements to the collections process.
• Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivable data.
• Identify opportunities to enhance credit and collections processes using automation, software tools, and best practices.
• Partner with the accounting and IT teams to implement system enhancements and improve data accuracy for credit risk management and collection efficiency.
• Identify and execute necessary process adjustments and enhancements.

Position Requirements:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 5 years of experience in credit and collections, with at least 2 years in a management or supervisory role.
• Strong leadership, organizational, and communication skills.
• Strong understanding of credit analysis, collections practices, and risk management principles.
• Experience in a similar role in a performance marketing / Ad -Tech company is a meaningful advantage.
• Strong attention to detail with a dedication to accuracy.
• Excellent verbal and written communication skills in English; French is an advantage.
• Self-starter with the ability to successfully adapt to changing priorities and work demands.
• Experience with Netsuite and bookkeeping is an advantage.
• Knowledge of marketing affiliate systems is an advantage.
• Strong proficiency in Excel and Google Sheets.