Collections Team Leader

Founded in 2009 and 100% self-funded to this day, Natural Intelligence is a leader in online multi-vertical marketplaces. Our global brands, Top10.com and BestMoney.com, help millions worldwide make informed decisions every day. Our proprietary platform, xMatch, harnesses AI and ML technologies in order to help consumers make easier choices and find the right products and services tailored to their needs.

We are looking for a detail-oriented and motivated Collections Team Leader with experience in overseeing the daily operations of the collections team while actively engaging in collection activities. This role requires a leader who can guide the team to achieve financial goals and ensure compliance with company policies and regulations. Successful candidates will have strong leadership, communication, and problem-solving skills, along with a deep understanding of collections processes.

Responsibilities:

• Lead, mentor, and coach the collections specialists team to meet and exceed performance targets.
• Manage day-to-day collections activities, including customer outreach, dispute resolution, and payment arrangement negotiation.
• Collaborate with internal teams to enhance and streamline the collections process and solve complex account issues.
• Coordinate with external collection agencies on delinquent accounts as needed.
• Establish and enforce credit policies and procedures for new and existing customers.
• Monitor and assess team performance through key performance indicators (KPIs).
• Prepare regular reports on collection activities, team performance, and progress toward targets.
• Track and report on key metrics such as Days Sales Outstanding (DSO), aging reports, collection effectiveness, and bad debt reserves.
• Provide monthly forecasts on expected collections, write-offs and recommend improvements to the collections process.
• Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivable data.
• Identify opportunities to enhance credit and collections processes using automation, software tools, and best practices.
• Partner with the accounting and IT teams to implement system enhancements and improve data accuracy for credit risk management and collection efficiency.
• Identify and execute necessary process adjustments and enhancements.

Requirements:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 5 years of experience in credit and collections, with at least 2 years in a management or supervisory role.
• Strong leadership, organizational, and communication skills.
• Strong understanding of credit analysis, collections practices, and risk management principles.
• Experience in a similar role in a performance marketing / Ad -Tech company is a meaningful advantage.
• Strong attention to detail with a dedication to accuracy.
• Excellent verbal and written communication skills in English; French is an advantage.
• Self-starter with the ability to successfully adapt to changing priorities and work demands.
• Experience with Netsuite and bookkeeping is an advantage.
• Knowledge of marketing affiliate systems is an advantage.
• Strong proficiency in Excel and Google Sheets.

*Only suitable CVs will be considered.