Customer Success Specialist

fast-growing cybersecurity start-up company that challenges how organizations protect their critical business operations today.

We have created an innovative solution that hardens an organization’s cyber-protection in a different and innovative approach.

We bring our vast experience in the cybersecurity industry to drive a change in the way organizations are protecting their critical business operations today and are looking for unique people to join our growing company.

We currently operate in Israel, the USA, and Europe and are rapidly expanding.

Responsibilities

• Be responsible for onboarding and maintaining of the account
• Act as the first line of support for the customers
• Assist with customer inquiries, providing timely and effective solutions to issues related to cyber security products and services
• Become the customer advocate, collaborating with our Product, Development, Marketing, and Sales teams
• Create and maintain troubleshooting documents
• Create and maintain playbooks

Requirements

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor.

If you don’t have nearly enough experience or do not have all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• Minimum of two years of experience in cyber security roles
• CCNA certificate
• Hands-on experience with Check Point / Palo Alto / Fortinet / Cisco firewalls is essential.
• Experience in incident response, security analysis, and troubleshooting.
• Excellent problem-solving and communication skills.
• Be a self-starter with the ability to manage multiple projects simultaneously
• A proven ability to prioritize and execute

Work Environment:

This position may require participation in on-call rotations and occasional after-hours support. The candidate should be adaptable to a rapidly evolving threat landscape and be willing to stay updated on the latest cyber security trends and technologies.