Technical Account Manager

Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.

 

What you’ll be spending your time on: 

• Supporting tier 1 clients’ operational needs and manage client-specific requirements (unique flows, set ups, data and reporting, etc.)
• Serving as a client escalation point to resolve technical/operational issues Interfacing with internal teams, and orchestrating operational and technical support inquiries (E2E solution, funding, compliance, ops, technical teams, etc.)
• Continuous monitoring and analysis of non-commercial performance data, client feedback, and trends, seeking ways to improve efficiency and self-service tools
• Client E2E solution proficiency (product, solution design, payee UX/UI and journey), developing trusting relationships and being a reliable advocate for clients’ non-commercial needs
• Close collaboration with Client Business Managers and/or Account Executives on account planning, execution, strategy, and regular client business reviews, including preparation and presentation of relevant data and analyses
• Identification of pain points, optimization, and business opportunities to strengthen relationships and pursue growth
• Think "outside the box" and kick off product and optimization improvement projects to elevate client experience
  
  

• 3+ years of experience in a technical/operational client-facing role in a technology firm or a financial institution
• Ability to work with a variety of internal teams, including finance, compliance, integrations, product, etc.
• Willingness to take full ownership of client relationship from operational and solution perspective, to answer questions and resolve issues
• Excellent written and verbal communication skills
• Firm grasp of how the web works, networking, and software products
• Familiarity with the workings of international money transfers such as wires, global bank transfers, SWIFT as well as with topology of credit card transactions
• Excellent analytical, troubleshooting, and problem-solving skills
• Proficiency with CRM systems (SalesForce.com), data tools (Yellowfin, BI), and Microsoft Office
• Ability to perform under high pressure and work independently
  
  

• Understanding of B2B and B2C Payments
• Knowledge of Cash Management procedures
• Project Management skills
• Knowledge of Implementation or Business Consulting practices
• Understanding of Process Improvement or Business Insights projects