Customer Service Specialis

Join The5ers – We're Hiring a Customer Service Specialist!

The5ers is a fast-growing B2C fintech company, and we’re looking for a Customer Service Specialist to join our team! If you have excellent communication skills, a customer-first mindset, and a passion for financial markets, we want to hear from you!

Key Responsibilities:

• Resolve and address any customer's concerns and issues related to their accounts.
• Act as a strategic advisor, establishing trust and advocating for client needs across departments.
• Respond to customer inquiries via email promptly and professionally.
• Resolve customer concerns with patience, empathy, and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Provide clear and accurate information regarding traders' accounts and our financial products.
• Collaborate with internal teams to ensure seamless service delivery.
• Identify and escalate high-priority issues to the appropriate teams.
• Meet performance targets, including response times and customer satisfaction metrics.

Requirements:

• 1+ years of experience in a customer support role within a fintech or financial services company – Must
• Native-level English – Must
• Flexibility in working hours and ability to support the team across different time zones
• Strong ability to collaborate across teams and with external partners
• Problem-solving mindset with a professional approach
• Knowledge of financial markets, trading, or forex – A big advantage
• Familiar with the ticketing system
• Team player

If you're passionate about customer service and financial markets and thrive in a fast-paced fintech environment, we'd love to hear from you!