24/7 Monitoring and Technical Support

As a 24/7 Monitoring and Technical Support, you will:

• Work in shifts 24×7, including weekends and holidays
• Troubleshoot and debug technical incidents
• Monitor and troubleshoot various systems
• Monitor and investigate OPSEC incidents
• Provide clients with a professional first point of contact
• Handle day-to-day production issues
• Continuously develop and improve the team’s service and processes
• Perform preventive maintenance

If you have:

• At least 1 year of experience as technical support, NOC or customer service representative, or a similar role
• Knowledge in UNIX systems & CCNA level networking
• Knowledge of at least one programming languages like Bash, Python, SQL, JavaScript, etc.
• Fluency in English with strong writing and communication skills
• Ability to multitask under pressure and remain focused
• Strong analytical skills and ability to collect and interpret data from various sources
• Knowledge of Windows services and logs
• Basic knowledge in Virtualization (VMware, VB, HyperV)

Then we might have a match! 

Join NSO Group and make a difference!

https://www.nsogroup.com/job/24-7-monitoring-and-technical-support/