Head of Research

Help Build the Ultimate AI Assistant to Elevate Team Productivity with Cutting-Edge Technology and Top-Notch Talents!

At Ask-AI, we're transforming enterprise employee efficiency with our global AI Sidekick. This innovative breakthrough tool boosts repetitive task efficiency, enhances knowledge management, and strengthens understanding of customer voices. Seamlessly integrated with major enterprise systems like Salesforce, Zendesk, and Slack, Ask-AI empowers employees with immediate, actionable insights from company and customer data.

The AI Sidekick is an always-on sidebar providing real-time AI insights into customer interactions and sentiments. It offers precise, relevant responses with a confidence score, addressing AI reliability concerns. Additionally, MosAIc, our AI insights tool, visually maps customer trends, aiding leaders in identifying and addressing emerging issues.

Backed by top VCs and a world-class team of AI and NLP MScs, PhDs, and Professors, Ask-AI is a trusted partner for leading companies like Monday.com, CallRail, Yotpo, HiBob, Own, and Instawork. Join us in reshaping enterprise knowledge and customer communication management.

We are looking for a passionate Head of Research to lead the research department and our breakthrough AI products, and move the company towards becoming the next global AI Assistant for Enterprise.

Responsibilities

Team Leadership and Development

• Lead hands-on research and development of cutting-edge NLP models and data.
• Guide and nurture a team of AI researchers to cultivate an environment enriched with innovation, collaboration, and outstanding performance.
• Manage and mentor a research team of 3 talented researchers.
• Own model and data development, and lead the delivery and deployment of code to production.
• Scale the team with the company's growth.
  
  

• Engage actively with various teams to pinpoint business opportunities and tailor AI-driven solutions that align with customer demands.
• Collaborate with other teams to bring research to production.
  
  

• Work intimately with other teams to gather insights on user and business necessities and convert these into focused research goals.
  
  

• 7-10 years of experience as a researcher.
• 2+ years of experience managing researchers.
• Experience in Machine Learning.
• Self-motivated and capable of independently managing complex projects with limited resources and competing priorities, while effectively driving company-wide strategic efforts.
• Strong problem-solving skills, focusing on addressing complex technical issues and a deep understanding of the elements that make products stand out.
• Naturally curious, consistently engaging in critical thinking and questioning conventional practices to understand underlying principles better.
• Excellent interpersonal skills and a team-oriented mindset are essential for achieving objectives.
• Strong communication and leadership skills, with the ability to effectively motivate and manage research development teams.
• Advantage - Master’s degree in ML or NLP.
• Advantage - Has PhD.
• Advantage - Worked in a startup and is comfortable in a fast-paced environment.
• Advantage - Familiarity with modern software engineering practices and tools.