Technical Support Engineer L3

We Are Gimmonix

Gimmonix is a rapidly growing travel technology company at the forefront of solving some of the most complex challenges in the travel industry. And we’re looking for a driven candidate to join our team as customer support.

We offer the most cutting-edge solutions for the rapidly growing demand in the travel industry, meaning more and more industry giants are jumping on board.

The role

We are looking for an experienced Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist L2 responsibilities include resolving customers' queries, guiding new clients, recommending solutions, and guiding users through product features and functionalities. To succeed in this role, you should be curious, explore and resolve problems, and be an excellent communicator who can earn our clients’ trust.

Responsibilities

• Support and answering on system advanced features
• API integration and functionality
• System functionality monitoring by examining logs 
• Performance monitoring
• Act as the technical escalation point
• Training and guidance to clients on functionality and settings
• Maintain system documentation

What you bring to the team

• Previous experience as Technical Support L3
• Previous experience with Travel industry or Travel-tech
• English as the mother language level and other languages are a significant benefit
• Eager to learn and tackle complicated problems 
• Experience with XML, JSON, and one of the following tools: Postman, Insomnia, XMLSpy - a MUST
• Experience with calls and training for clients