Technical Support Engineer

🔹 Title: Technical Support Engineer

📍 Location (Hybrid): Tel Aviv, Israel

💼 Role Type: Individual Contributor

🌟 Opportunity Highlights

SafeBreach is seeking a Technical Support Engineer to provide enterprise-level support to our customers.

This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer issues, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management.

This role will involve skill sets in managing customer tickets, reproducing issues, writing KBs, managing escalation, and providing product feedback into development/product management.

👋 Who We Are

SafeBreach is the leader in enterprise-grade exposure validation, providing the world’s largest brands with safe and scalable capabilities to understand, measure and remediate threat exposure and associated cyber risk. The award-winning SafeBreach exposure validation platform combines pioneering breach and attack simulation and innovative attack path validation capabilities to help enterprise security teams measure and address security gaps at the perimeter and beyond. Backed by a world-renowned original threat research team and world-class support, SafeBreach helps enterprises transform their security strategy from reactive to proactive safely and at scale.

The best thing about SafeBreach? Definitely the people! SafeBreachers are friendly, collaborative, and hard working. Together, we've built an amazing culture, and we are looking to add more awesome people to our growing team!

💰 What We Offer

• Excellent growth opportunities: Make an impact and advance your career
• Hybrid work schedule and flexible PTO
• Quarterly recharge weekends: SafeBreach "Time for Me"
• Highly competitive salary and equity grants
• Competitive employee referral bonus program

🚀 The Impact You Will Have

• Act as the technical point of contact for SafeBreach Support
• Set-up/create customer environments in the support lab
• Replicate customer environments to troubleshoot and resolve problems, file defects, etc
• Manage high-profile escalations to resolution, working with internal and field personnel
• Deliver product training to support staff and others as required
• Resolve customer escalations and drive process/policy improvements through root cause analysis.
• Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance.

🫵 Who YOU Are

• 5+ years of experience supporting enterprise software products
• At least 2 years of experience in supporting or deploying Cloud-based Security SaaS solutions
• Strong security infrastructure experience - Endpoint (AV/EDR), Firewalls, IDS/IPS, SSL/IPSec, vulnerability management, DLP, MSSP, MITRE ATT&CK
• Familiarity with installation, configuration and troubleshooting of applications on Windows and Linux operating systems
• Strong understanding of cloud technology: AWS, Azure, GCP, and others
• Exceptional written and oral communication skills
• Willingness to be hands-on, both answering the phones and resolving tickets in the queue
• Passionate about customer service and how it can transform businesses
• A natural sense of urgency, initiative, and a positive team player philosophy to be reflected in daily work ethics; strong
• Problem-solving skills and ability to handle multiple tasks under tight deadline

❤️ You will LOVE this job if

• You are passionate about our mission: to enable enterprises to identify gaps in their security architecture by leveraging the cyber attack
• You are a natural team player who thrives in fast-paced environments, can deal with ambiguity, wear multiple hats and handle ever changing goals and priorities

⏳ Interview Process

Average Duration: ~2-4 weeks

Key steps:

1. Send your application
2. Receive a response from us within 3-7 days

(If selected)

1. Chat with the recruiter (15 minutes)
2. home assignment
3. Meet the hiring manager (45 minutes)
4. Meet a CS leader (30 minutes)
5. On-site interview (60 minutes)
6. Final steps