Customer Support Representative

Krausz Industries, a MUELLER WATER PRODUCTS company, specializes in developing, manufacturing, and marketing patented wide-range coupling solutions for the water industry. Our products are industry-leading, ensuring reliability and innovation.

We are looking for a Customer Support Representative (Position No. 1206) to join our team.

In this role, you will be a key point of contact for our international customers, delivering exceptional service, addressing inquiries, and ensuring customer satisfaction. You will collaborate with internal teams to provide effective solutions while developing a deep understanding of our products and services. This position requires strong communication skills and the ability to thrive in a dynamic, fast-paced global environment.

Key Responsibilities:

• Customer Interaction: Respond to customer enquiries via phone, email, and other communication channels, ensuring prompt and accurate responses.
• Order Management: Process customer orders, track shipments, and ensure timely delivery. Coordinate with logistics and production teams to resolve any issues.
• Technical Support: Provide product-related technical support to customers, including troubleshooting and problem-solving.
• Documentation: Maintain accurate records of customer interactions, orders, and issues in the company’s CRM system.
• Collaboration: Work closely with sales, logistics, and technical teams to ensure seamless customer service and support.
• Continuous Improvement: Identify and suggest improvements to customer service processes to enhance efficiency and customer satisfaction.
• Compliance: Ensure all customer interactions and transactions comply with company policies and industry regulations.

Qualifications:

• Experience: 2-3 years of experience in customer support, preferably within a multinational industrial company.
• Education: Bachelor’s degree in Business Administration, Engineering, or a related field is preferred.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with ERP/CRM systems.
• Communication: Excellent verbal and written communication skills in English; additional languages are a plus.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle challenging situations with patience and professionalism.
• Interpersonal Skills: Ability to build strong relationships with customers and internal teams.
• Flexibility: Willingness to work in a dynamic, fast-paced environment and manage multiple tasks simultaneously.
• Customer-Focused: A strong commitment to delivering exceptional customer service.