PC & Help Desk Technician

Keshet Media Group is looking for a PC & Help Desk Technician to provide technical support and solutions across desktop, network, server, and mobile environments for company employees.

This role requires task prioritization, time management skills, and a broad systemic perspective to ensure efficient and high-quality support.

What will you do?

• Provide technical support and troubleshooting for computers, networks, servers, and IT systems.
• Assist users with onsite, phone, and email support, working with a ticketing system.
• Track and monitor service requests, ensuring proper documentation and efficient resolution.

What are we looking for?

✔ At least 2 years of experience in a similar role within a large organization.

✔ Strong proficiency in Windows 10/11 operating systems and Office 365.

✔ Experience managing users in a Microsoft Active Directory environment.

✔ Knowledge and experience troubleshooting IP telephony and PBX systems.

✔ Hands-on experience with remote access tools (VNC, RDP, VPN, TeamViewer).

✔ Experience diagnosing and repairing hardware issues (graphic cards, power supplies, motherboards, RAM, etc.).

✔ Basic understanding of networking protocols and security (SSL, DHCP, TCP/IP, DNS, GPO).

✔ Familiarity with media and casting devices (TVs, streamers, set-top boxes, etc.).

An advantage for candidates with:

➕ Relevant certifications (MCSA, MCITP, CCNA).

➕ Experience working with Mac OS.

➕ Familiarity with ITSM systems for service request management.

Looking for a dynamic role with opportunities to learn, grow, and be part of a professional team? Join us!