Air Ticketing Executive

The Air Ticketing Executive is responsible for handling airline ticket reservations, issuing tickets, and assisting customers with travel arrangements. They ensure that clients experience seamless booking and travel processes, addressing queries, offering travel solutions, and maintaining excellent customer service standards.

Key Responsibilities

• Ticketing and Reservations:
• Book, rebook, and cancel airline tickets as per client requirements.
• Issue domestic and international flight tickets using airline reservation systems or Global Distribution Systems (GDS) like Amadeus, Galileo, or Sabre.
• Manage ticket exchanges, refunds, and reissues following airline policies.
• Customer Service:
• Assist customers in planning their travel itineraries based on schedules, budgets, and preferences.
• Provide information on ticket prices, travel regulations, visa requirements, and baggage policies.
• Address customer queries, resolve complaints, and ensure a positive travel experience.
• Coordination:
• Liaise with airlines, travel agencies, and other stakeholders to confirm flight schedules and resolve booking issues.
• Communicate updates about flight delays, cancellations, or changes to passengers promptly.
• Documentation and Reporting:
• Ensure accurate records of all reservations, payments, and ticket issuance.
• Prepare periodic reports on bookings, ticket sales, and customer feedback.
• Maintain compliance with airline rules, industry standards, and company policies.
• Sales and Promotion:
• Promote special deals, discounts, and travel packages to clients.
• Upsell additional travel services such as insurance, hotel bookings, and car rentals.
  

• Proven experience as an Air Ticketing Executive or in a similar role in the travel industry.
• Proficiency in airline reservation systems (e.g., Amadeus, Galileo, Sabre, or other GDS).
• Strong understanding of airline policies, ticketing processes, and travel regulations.
• Excellent communication and interpersonal skills to interact with customers and stakeholders.
• Strong organizational and multitasking abilities with attention to detail.
• Customer service-oriented with problem-solving skills.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
  
  

• Bachelors degree in travel, tourism, or a related field (preferred).
• IATA certification or diploma in air ticketing and reservations is an advantage.
• 13 years of experience in air ticketing or a similar role.
  
  

• Office environment or travel agency setup.
• May involve shift work, including evenings, weekends, and holidays, depending on the organizations hours of operation.