Helpdesk Specialist

About Viz.ai

Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care across 1,700+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz.ai OneTM is an intelligent care coordination solution that identifies more patients with a suspected disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by real-world clinical evidence, Viz.ai One delivers significant value to patients, providers, and pharmaceutical and medical device companies.

We are growing and are looking for a HelpDesk Specialist to be the first responder and provide technical assistance to our employees in a variety of issues: computers, meeting rooms, networking, and business applications.

Job Description

• Serve as the first point of contact for employees seeking technical assistance
• Troubleshoot, resolve, or escalate tickets that have been assigned
• Install, make changes, and repair computer hardware and software
• Create and manage users and permissions
• Provide an outstanding customer service experience in a variety of circumstances across all organizational levels
• Follow up with customers to ensure issues are resolved
  
  

You Will Love This Job If

• You can anticipate and analyze complex situations and take corrective action to prevent problems from occurring.
• You can work independently and in a team setting with others professionally and respectfully.
• You have the ability to analyze and determine the applicability of Information Technology to conclude and make appropriate recommendations.
  
  

Requirements

• 2+ years of IT experience in a mid-size enterprise environment
• Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently
• Good analytical and communication skills, sound judgment, and the ability to work effectively with clients and other Systems Division staff
• Knowledge and deep understanding of system networking and security on Mac and windows distributed systems
• Experience with configuration management tools, such as Okta - Advantage
• Experience with Automation of Infrastructure using Terraform And Wortako tools - Advantage
• Experience with cloud security best practices, including: authentication and networking - an advantage
  
  

Location:

We are located in San Francisco, Tel Aviv, This position is based in Tel Aviv.

Our office in Tel-Aviv is located in Menachem Begin 150, within walking distance of Arlozorov and Ha'Shalom train stations.

Related Links

https://www.viz.ai/media

https://www.fastcompany.com/most-innovative-companies/2019/sectors/biotech

https://www.calcalist.co.il/internet/articles/0,7340,L-3899610,00.html

https://www.geektime.co.il/viz-ai-raises-71m-in-c-round/

themarker.com/technation/.premium-1.9624267

https://www.businesswire.com/news/home/20191023005322/en/Viz.ai-Raises-50-Million-Series-Bring-AI

https://www.globes.co.il/news/article.aspx?did=1001304340

https://www.themarker.com/technation/1.8019503

https://www.calcalist.co.il/internet/articles/0,7340,L-3766795,00.html

https://calcalist.careebiz.com/viz

https://www.businesswire.com/news/home/20190917006015/en/Viz.ai-Named-Forbes-Promising-AI-Companies-America)

https://www.youtube.com/watch?v=uU4SLfCf84U

https://www.youtube.com/watch?v=y3P9aVwDOig

Viz offers competitive benefits, including medical, dental, vision, 401k, generous vacation, and other great benefits to full-time employees.

Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

As part of our commitment to health and safety, we require Viz.ai employees to be fully vaccinated before any in-person meetings unless you are exempt.

: GH1

: hybrid