Operations Specialist

Fixefy is seeking a Customer Operations Specialist to join our winning team.

About Fixefy

Here at Fixefy, you will be joining a best-in-class team on a quest to empower supply chain teams with end-to-end cost visibility.

Fixefy's supply chain profitability platform supercharges companies that rely on outsourced logistics and transportation services by unlocking a new dimension of savings and insights from enterprises' existing data. The platform mines, analyzes, validates, and reconciles data scattered across supplier invoices and different systems, hidden in free text communications, and locked in the minds of the enterprise's most experienced people. It empowers companies to harness data to bring clarity and order back to supply chain expenditure.

Founded by a team of supply chain and technology experts, we continue to make vital strategic additions to our team to expand our product offerings and enter new verticals.

Come join our team!

About you

Suppose you are a firm believer in a culture of trust, support, loyalty, respect, open feedback, hard work, and enjoying the journey. In that case, you will be a great addition to our team. For this role, we are also looking for the following qualities:

• Outstanding analytical Abilities, including experience with spreadsheets
• Good interpersonal and communication skills
• Problem-solving ability
• Self-motivation and initiative
• Fluent English language skills – written and verbal – are a must
• Query languages - an advantage
• Experience working with Databases - an advantage

About the position

This is an entry-level position, yet it is a key position in our company, creating tremendous value for our customers and internal stakeholders.

Responsibilities:

• Handling Exceptions with Invoice Processing & Data Validation: Managing the intake, validation, and organization of customer invoices, ensuring accuracy and completeness.
• Customer Support & Issue Resolution: Point of contact for customers & suppliers inquiries, troubleshooting any discrepancies or issues related to invoices, pricing, or freight audit results.
• Price List Management: Overseeing customer-specific price lists and rate cards.
• Cross-functional Collaboration: Working closely with data science, product, and development teams to ensure customers receive the required attention.
• Reporting & Analysis: Generating reports on audit outcomes, savings opportunities, and key performance metrics and presenting findings to customers.

Ready to Join the Fixefy Revolution?

If you're passionate about supply chains, crunching numbers and ready to make a difference, we want to hear from you! Apply now, and let's build something amazing together.

Fixefy is proud to be an equal opportunity employer. We hire talented individuals regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.