Frontline Support Engineer

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. 

About the Team

Join a global team of top-tier Support Engineers and collaborate with some of the best minds in the industry. Our team is diverse, dynamic, and full of opportunities to learn and grow. Based in Tel Aviv, we thrive on teamwork, knowledge sharing, and a passion for solving complex challenges. If you're looking for an environment where you can make an impact while continuously expanding your skills, this is the place for you!

What You'll Do

Enthusiastic about exploring the limitless possibilities of blockchain technology and its transformative impact on the digital landscape? We are on the lookout for passionate juniors who are eager to join our team as Technical Support Engineers at Fireblocks. In this role, you will work closely with our R&D and Product teams, delving into the crypto and cybersecurity realm while becoming an invaluable resource in our groundbreaking product. This is an exceptional opportunity to grow both professionally and personally as you provide expert-level support to our esteemed customers and contribute to the success of the Fireblocks platform.

In this role, you will be the face of the company, directly engaging with our customers and providing exceptional support for any inquiries they raise via instant messaging.

If you have a technical acumen, a drive for problem-solving, and a thirst for knowledge, come join us in shaping the future of digital asset operations!

What You'll Bring

• 1-2 Years of technical hands-on experience with IT infrastructure/SaaS application
• Excellent written and spoken communication skills in English
• Must have great interpersonal skills, patience, an autodidact with a passion for problem-solving
• Strong technical orientation and understanding of various technological concepts
• Affinity for technical writing and innovation
• BS.c graduate in Computer science/Industrial engineering and management or any other related field - Advantage
• Blockchain knowledge or certifications- Advantage
• Working days are Sun-Thu / Mon-Fri

Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.