Product Analyst

About AnyBiz.io

AnyBiz.io is a cutting-edge AI-powered sales automation platform that helps startups and small businesses connect with their ideal clients. Our technology automates lead generation, optimizes engagement, and drives revenue growth for our customers.

To enhance user satisfaction and product adoption, we are looking for a Product Analyst to join our team. This role is critical in ensuring an outstanding user experience by analyzing customer interactions, identifying areas for improvement, and implementing data-driven solutions to enhance engagement, retention, and satisfaction.

About the Role

As a Customer Experience Analyst, you will be responsible for analyzing customer behavior, engagement trends, and feedback to improve the overall customer journey. You will work closely with product managers, support teams, and marketers to ensure data-driven decisions that enhance user satisfaction.

The ideal candidate will have strong analytical skills, experience in customer data analysis, and proficiency in tools like Mixpanel and Segment to track customer interactions, identify trends, and optimize retention strategies.

This is a full-time remote position that is officially employed under Israeli law.

Key Responsibilities

• Customer Insights & Analytics: Gather and analyze customer interaction data using tools like Mixpanel and Segment to uncover patterns in user behavior and engagement.
• Customer Journey Optimization: Map out customer touchpoints and identify pain points, friction areas, and opportunities for improvement.
• A/B Testing & Experimentation: Design and execute A/B tests to assess changes in user experience, onboarding flows, and engagement strategies.
• User Feedback & Sentiment Analysis: Collect and analyze feedback from various channels (support tickets, surveys, customer interviews) to understand customer needs and enhance product usability.
• Retention & Engagement Strategies: Develop and monitor strategies to improve user retention, customer satisfaction, and lifetime value.
• Market & Competitor Research: Stay updated on industry trends and competitor strategies to improve our customer experience approach.
• Cross-Functional Collaboration: Work closely with the product, marketing, and support teams to align strategies and improve customer interactions.
• Performance Reporting: Create detailed reports and dashboards to track KPIs such as user churn, NPS (Net Promoter Score), customer engagement, and support effectiveness.

QualificationsRequired Skills & Experience

• 3+ years of experience in a Customer Experience, Product Analysis, or Customer Insights role, preferably in SaaS or B2B environments.
• Strong expertise in Mixpanel (or similar product analytics tools) and Segment (for data integration and customer tracking).
• Experience in customer data analysis and deriving insights from behavioral data.
• Proficiency in A/B testing and user behavior analysis.
• Fluency in Russian/Ukrainian is a must (as we have a significant team presence in Ukraine).
• Strong problem-solving skills with an analytical mindset.
• Excellent communication skills, with the ability to translate data into actionable insights.
• Experience working with customer feedback tools and interpreting user sentiment.
• Ability to thrive in a fast-paced startup environment, balancing multiple projects.



Nice to Have

• Experience working with Google Data Studio for customer experience reporting.
• Familiarity with customer journey mapping tools.
• Basic knowledge of Figma for reviewing UI/UX enhancements. 

What We Offer

• Full-time remote employment under Israeli law 
• Competitive salary and growth opportunities 
• Remote work environment with a global, collaborative team 
• Access to cutting-edge analytics tools and resources 
• A chance to work on a high-impact AI-driven sales automation platform