Technical Support Specialist

We are seeking a highly motivated and results-oriented Technical Support Specialist to join our team.

The main role of Technical Support Specialist is to provide advanced product fit, troubleshooting and diagnostics for NextVision customers.

This role requires strong analytical and troubleshooting skills.

We are looking for a team player with exceptional communication skills, who can function and deliver under pressure.

The Technical Support Specialist will support our worldwide customers by providing a deep analysis of customers’ technical queries, working closely with R&D and Sales.

Responsibilities:

• Support customers with integration-related issues.
• Investigating and troubleshooting complex customer issues, while being responsible for follow-up, providing resolution, and verifying customer satisfaction.
• Resolve problems independently and understand the correct escalation procedures.
• Communicating customer issues and requests to product management and R&D.
• Maintain and manage our internal Knowledge Base.

Qualifications:

• 5 years of experience in Technical Support or an equivalent background – a must.
• Experience in performing integration and support for a multidisciplinary product – a must.
• Experience in supporting a multidisciplinary product in a startup environment – a significant advantage.
• Working experience in a Teleoperation-related industry – huge advantage: Drones, UAV, UGV, Automotive.
• Hands-on Networking experience – a must, CCNA level or higher preferred.
• Working experience in at least one of the following tech industries: Telecom, Telemetry, Broadcasting.
• Hands-on experience in Windows and Linux-based environments – a must.
• Experience with configuring Pixhawk flight controllers – an advantage.
• Fluent in English – both written and spoken.
• Familiarity with Customer Relationship Management (CRM) tools.
• Excellent customer service skills.
• Advanced analytical thinking and problem-solving skills.
• Ability to work in stressful situations, team player, and self-managed.
• Able to handle and escalate issues as needed.