Professional Services Engineer

Genoox is a cutting-edge genomics company focused on leveraging AI-driven insights to improve healthcare solutions. We are looking for a Professional Services Engineer to bridge the gap between our innovative genomic solutions and our customers, ensuring seamless implementation, support, and troubleshooting.

As a Professional Services Engineer, you will play a crucial role in onboarding and supporting customers by configuring our genomic solutions, troubleshooting complex technical issues, and delivering excellent customer support. You will work closely with Field Application Scientists, Clinical Experts, R&D, product teams, and customers to ensure smooth integration and maximum value from our products.

Job requirements

Technical Skills:

 • Experience in basic coding or scripting (Shell, Python, or similar languages).

• Operate internal tools and system integration (Postman, Retool, AWS Console)

Problem-Solving & Debugging:

 • Experience with technical troubleshooting.

 • Analytical mindset for identifying and resolving root causes of issues.

Customer Engagement & Communication:

 • Excellent English communication skills (other languages are a plus).

 • Ability to explain technical concepts clearly to non-technical audiences.

 • Experience in support/ticketing systems and working directly with customers.

Industry Knowledge:

 • Background or interest in biomedical engineering, biotech, bioinformatics, or genetics is highly preferred.

Preferred Experience:

🔹 Education: Degree in Biomedical Engineering, Bioinformatics, Biotechnology, Computer Science, or related fields.

🔹 Experience: 1-3 years in a technical support, product specialist, or professional services role.

🔹 Industry: Experience in genomics, healthcare technology, or biotech is an advantage.

Job responsibilities

 Product Configuration & Implementation:

 • Apply product specifications to meet customer needs using scripting and internal tools.

• Translate customer requirements to concrete feature or improvement requests.

 • Utilize CLI skills, shell scripting, and basic coding to optimize workflows.

Technical Investigations & Troubleshooting:

 • Identify and analyze the root causes of complex technical issues that involve clinical practice.

 • Perform debugging, QA interrogations, and problem resolution.

Customer Support & Training:

 • Deliver high-tier technical support, handling the most complex and critical issues for key customer accounts

 • Participate in the customer onboarding process

 • Conduct technical training sessions to educate clients on best practices and product use.