Embedded Technical Support Engineer

Description

Orpak is seeking a highly skilled and experienced Technical Support Engineer to join our Tier 3 team, focusing on Embedded Products. As a Tier 3 Engineer, you will play a critical role in providing expert technical support to our customers, resolving complex technical issues and ensuring the smooth operation of our products. You will work closely with other members of the Technical Support team, as well as with product development and engineering teams, to identify and resolve product issues.

Responsibilities:

• Develop an in-depth understanding of Orpak's embedded products and their integration within customer environments.
• Provide Tier 3 technical support to customers, resolving complex technical issues and troubleshooting problems related to embedded products.
• Take a leading part in building and maintaining an internal LAB for Customer Support needs.
• Investigate, simulate and analyze technical issues, identifying root causes.
• Collaborate with other technical support engineers, QA and product development teams to resolve recurring issues and improve product quality.
• Document technical solutions and knowledge base articles for future reference.
• Interact directly with customers to understand and diagnose their technical challenges.
• Communicate effectively to guide customers through issue resolution and ensure a positive experience.
• Training Responsibilities:
  
  

• Travel abroad: Customer On-Site visits according to needs (up to 4 times a year)
  
  

• Bachelor’s degree in electrical engineering, or related field.
• Minimum of 5 years hands-on experience in troubleshooting and resolving complex technical issues, with a strong focus on embedded systems
• Experience with Linux and Windows OS environments
• Experience with Embedded Linux (user space development and debugging, Yocto, Buildroot, low-level drivers)
• Exposure to embedded system architectures and standards
• Experience with communication protocols and interfaces; Ethernet, SPI, I2C, UART, Ethernet, USB
• Experience with debugging tools and techniques
• Experience with remote support tools
• Proficiency in spoken and written English at a high level - Mandatory
• Ability to work independently and as part of a team
• Organized and excited about technology
  
  

• Deep familiarity with EMBEDDED LINUX, RTOS such as MQX and multi-threading Applications
• Experience with
• SW (C/C++) on embedded platforms
• RFID systems
• Wireless communication (WiFi, Bluetooth, Zigbee)
• Vehicle CAN BUS, OBD diagnostics
• Serial communications - RS232/RS485
• TCP/IP, TLS secure communication
• TCP/IP, TLS secure communication
• Working with GIT