Senior Product Designer

SysAid’s mission is to liberate employees by unlocking the full potential of AI.

SysAid is a bold SaaS company transforming IT Service Management (ITSM) with generative and conversational AI at the heart of our innovation. Recognized as a leader in the industry, we empower over 4,000 clients in 140 countries and impact 9 million end-users daily. We prioritize our customers, integrate AI into everything we do, and deliver products that leave a lasting impression.

Our vision is to deliver seamless, AI-powered assistance, empowering users to get what they need with ease.

Why Join SysAid?

• Be bold. Lead in one of the most competitive markets by thinking differently and delivering breakthrough products.
• AI-first culture. Join a team where AI is not just a feature—it’s our foundation.
• Signature products. Create work you’ll be proud to showcase and that clients love to use.
• Professionalism matters. Produce work that reflects pride, precision, and mastery of your craft.
• Enjoy the ride. Work in a collaborative, high-energy environment where hard work is balanced with having fun.
  
  

• Design boldly. Turn complex ideas into simple, impactful designs through ideation, wireframes, and prototypes.
• Customer-first focus. Prioritize user needs and feedback, creating intuitive, delightful experiences.
• AI-infused innovation. Incorporate AI into your designs to deliver cutting-edge solutions.
• Collaborate with product managers, designers, and developers to bring ideas to life, ensuring every solution reflects a high standard of professionalism and craftsmanship.
• Test and refine. Validate your designs through usability studies, refine them based on insights, and take pride in delivering work that exceeds expectations.
  
  

• 5+ years of experience as a Product Designer, working on complex systems or SaaS.
• Expertise in UX/UI best practices, with a strong portfolio showcasing B2B or SaaS products.
• Proficiency in Figma and other design tools.
• Strong typography skills and attention to detail.
• Comfortable working in an AI-driven, fast-paced environment.
• Self-starter with excellent time management and communication skills.
• A collaborative team player who thrives under pressure.
• Education: Bachelor’s degree in visual communication, graphic design, or a related field.