Application Support Specialist

Job Description

• Operational Responsibility for the Company's Digital Assets
• Broad perspective and understanding of processes, initiating, and performing regular monitoring and controls.
• Troubleshooting and investigating system issues.
• Providing support, handling, and tracking internal user and external vendor requests.
• Version management, including planning and executing production releases.
• Collaborating with multiple interfaces such as infrastructure, cybersecurity, project managers, development, and QA teams.
• Full-time position with mandatory availability for overtime.

Job Requirements

• At least 1 year of experience in supporting application systems – Mandatory.
• Experience with SQL – Mandatory.
• Technical studies/certifications – Mandatory.
• Bachelor's degree – Advantage.
• Experience in digital domains (e.g., web, omnichannel, digital processes, etc.) – Advantage.

Personal Skills:

• High service orientation
• Ability to work under pressure and in a multi-tasking environment
• Systemic thinking
• High self-learning ability
• Good interpersonal communication skills