Help Desk Specialist

Cyera is on a mission to protect one of the world's most critical resources: data.

Since our founding in 2021, we’ve grown fast—Cyera-fast—securing over $760 million in funding and establishing an international team. Today, Cyera is the most high-growth data security company in the world, trusted by leaders at organizations like Paramount Pictures and Mercury Financial. With a global presence and an unwavering commitment to innovation, Cyera empowers businesses to embrace data securely and confidently.

Responsibilities:

• Provide technical support to Cyera's employees.
• Provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance.
• Troubleshoots computer hardware and software issues and assists with installing computer software and updates.
• Physically set up end-user desktop hardware such as workstations, monitors, printers, etc.
• Respond to user inquiries and deal with cases from inception to completion.
• Manage the help desk call queue to address all requests according to SLA.
• Follow standard operating procedures to escalate unresolved issues to the appropriate internal teams.
• Manage physical and virtual assets lifecycle using the asset management system.
• Assist with employee lifecycle management (onboarding & offboarding duties).
• Assists and troubleshoot with Video Conferencing equipment.

Requirements:

• 2+ years of proven working experience in technical support, IT support, or as a technical engineer or in a similar role.
• 2+ years of experience with user support in a macOS environment.
• Proven experience in user support and Helpdesk operations.
• Good Problem-solving skills.
• Exceptional written and verbal communication skills in English and Hebrew.
• A love of (and ability) to solve problems & challenges.
• Good understanding of computer systems, mobile devices, and other tech products.
• People-oriented and cool-tempered.
• Able to learn and adapt quickly in a fast-paced start-up environment.