IT Support Specialist

About the Company

We are an application company specializing in generating high-quality, targeted leads for businesses of all sizes. At our company, we believe in the power of innovation and creativity as key drivers of success in the modern business world, using the latest technologies to ensure leads that deliver excellent results.

Our team is made up of young, dynamic individuals who understand the needs of each business and provide tailored solutions. We place a strong emphasis on a family-like atmosphere where every team member feels valued and supported, while continuously striving for excellence and professional growth.

If you're looking for a place that values creativity, innovation, and professionalism, join us and enjoy a supportive and challenging environment that will help you reach your full potential and make a real impact.

Role Description

• Provide technical support for employees within the organization.
• Troubleshoot hardware and software issues for servers, desktops, and peripheral devices.
• Offer support for operating systems (Windows, Linux, macOS) and network-related problems.
• Provide remote support via phone, email, and a ticketing system.
• Assist in setting up and maintaining IT equipment, networks, and systems.
• Perform regular maintenance, updates, and ensure security on all devices.

Requirements-

Education:

• High school diploma (Matriculation Certificate) is required. A degree in Computer Science or Information Technology is a plus.
• Relevant technical certifications (e.g., MCSE, CompTIA, CCNA) are an advantage.

Professional Experience:

• Minimum of 1 year of experience in technical support within an organization.
• Experience working with various operating systems (Windows, Linux, MacOS).
• Experience providing support for servers, desktops, and peripherals.
• Knowledge of networking and troubleshooting communication issues.

Technical Skills:

• Proficiency in Windows and Linux operating systems.
• Experience in providing technical support over the phone, email, and through a ticketing system.
• Knowledge of office applications (Microsoft Office Suite, Google Workspace) and management systems.
• Experience with security tools (Firewall, Antivirus, etc.).

Personal Skills:

• Strong communication skills and ability to work in a team.
• Ability to solve problems quickly and independently.
• Excellent customer service skills, patience, and good interpersonal relations.
• Fast learner and the ability to keep up with new technologies.
• Fluent English

Additional Advantages:

• Experience with ERP systems (e.g., SAP, Oracle).
• Experience with network configurations and VPN support.