Help Desk Specialist

At UVeye, we're on a mission to redefine vehicle safety and reliability globally. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-driven technology, which represents the pinnacle of machine learning, GenAI, and computer vision within the automotive sector.

With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, UVeye stands at the forefront of automotive technological advancement. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity and encourages teamwork. Our drive for innovation and pursuit of excellence are deeply embedded in our vibrant company culture, ensuring that each individual's efforts are recognized and valued as we unite to build a safer automotive world.

We are looking for a Help Desk Specialist to join our IT team

As our Help-Desk Specialist, you will be responsible for maintaining and supporting the organization's employees' computing environment, installing, diagnosing, repairing, and upgrading desktop hardware and software, servers, and the rack room, ordering and maintaining IT equipment.

A day in the life and how you’ll make an impact:

• Installation of new computers for company employees
• Provide technical assistance and support for incoming queries and issues related to computer operating systems, software, hardware, meeting rooms, and printer issues.
• Order and maintain the IT equipment.
• Support and maintain the meeting rooms.
• Support Active Directory, G Suite, Office 365, Atlassian products, and Okta environments.
• Be responsible for onboarding and offboarding of employees.
• Proactively identify trends in user issues to assist in continual service improvement.
• Creating automation and maintaining the current ones.
• Ability to self-learn new technologies.
• Ability to grow and initiate projects in a dynamic fast-paced environment.
  
  

• 3+ years of experience in Help Desk/IT support-related roles.
• Knowledge of Windows macOS and Linux - Must
• Basic familiarity with networking and protocols such as - TCP\IP, DHCP, and DNS.MCITP or CCNA
• Familiarity with hardware components (Laptops and PCs) - Server- advantage
• Microsoft 365, local AD, and Azure AD - Must
• Familiarity with Okta and Slack - Must
• Excellent communication skills and a service-oriented attitude.
• Fluent in written and spoken English.
• Familiarity in ESXi and Vsphere management - Advantage
• Basic familiarity with MDM - Advantage
• Basic familiarity with Atlassian products (Jira, Confluence, Bitbucket…) - Advantage
• Scripting, Priority, SF, DocuSign, AWS - Advantage
• Basic knowledge of Solidworks - Advantage