Key Account Manager – Embedded FX Hedging Solutions

Key Account Manager – Embedded FX Hedging Solutions

Location: Tel Aviv, Israel

About Grain: We are a cutting-edge fintech company specializing in embedded FX hedging solutions, optimized for micro-transactions.  Our processing technology transforms the way global CFOs manage risk and complexity, while turning them into champions of accelerated sales growth. Our technology optimizes FX to drive higher sales by integrating into both front-end sales interfaces at the customer side while also eliminating risk by integrating into back-end payment and treasury workflows. By integrating our solution, businesses can enhance their pricing strategies, streamline cross-border transactions, and ultimately boost sales volumes.

Role Overview: 

As an Account Manager, you will be the primary point of contact for our clients, ensuring successful adoption and ongoing optimization of our FX optimization and hedging solutions. This role requires deep expertise in complex financial products, long integration cycles, and a consultative approach to account management. You will work closely with CFOs, product teams, and tech teams at client organizations to drive engagement, retention, and growth. Understanding both front-facing and back-end processes at the customer level is crucial to helping them leverage Grain's product to its fullest potential.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with enterprise clients, ensuring they derive maximum value from our FX optimization and hedging solutions.
• Consultative Approach: Provide expert guidance on product capabilities, best practices, and FX risk management strategies to help clients automate and optimize their FX hedging.
• Integration & Implementation: Collaborate with product and engineering teams to support clients through complex, long-cycle integrations of our embedded solutions.
• Retention & Growth: Avoid churn, identify opportunities for upselling and cross-selling additional features or services that align with client needs.
• Market & Product Feedback: Gather insights from clients to influence product development and strategy.
• Training & Enablement: Conduct client training sessions and create educational materials to enhance product adoption.
• Regulatory & Compliance Knowledge: Stay updated on relevant FX and payments regulations to provide informed recommendations to clients.
• Cross-Functional Engagement: Work closely with CFOs, product teams, and tech teams at client organizations to ensure seamless implementation and maximum impact of our solution.
• Sales Enablement: Support clients in understanding how Grain’s product can drive higher sales conversion, requiring a deep understanding of both front-facing customer processes and backend financial operations.

Qualifications & Experience:

• Experience: 7+ years in account management, customer success, or similar roles within fintech, preferably in FX, payments, or treasury solutions.
• Product Knowledge: Strong understanding of FX markets, hedging strategies, and payment infrastructure.
• Integration Expertise: Experience managing long and complex integration processes, particularly in API-driven or embedded financial products.
• Consultative Selling: Ability to engage with clients at a strategic level, offering tailored solutions to meet their unique needs.
• Technical Acumen: Familiarity with API-driven solutions and the ability to liaise effectively with technical teams.
• Analytical Skills: Ability to interpret financial data, client behavior, and market trends to drive decision-making.
• Excellent Communication: Strong verbal and written communication skills, with the ability to simplify complex concepts for diverse audiences.

Why Join Us?

• Shape the Future of Embedded Fintech: Be part of a company redefining FX risk management and micro-transaction optimization.
• Work with Industry Leaders: Collaborate with top-tier enterprises and CFOs tackling complex global payment challenges.
• Culture of Ownership & Impact: We empower team members with autonomy, responsibility, and a direct influence on our company’s growth and success.
• Fast-Paced & Collaborative Environment: Join a team that values agility, innovation, and teamwork, where ideas are heard, and execution is fast.
• Continuous Learning & Development: We invest in our people with mentorship, learning programs, and opportunities to grow within the company.
• High-Caliber Team: Work alongside fintech, FX, and engineering experts who are passionate about solving real-world problems.
• Competitive Compensation & Benefits: We offer a strong package, including performance-based incentives, flexible work arrangements, and career growth opportunities.

If you are passionate about fintech, FX, and delivering exceptional client experiences, we’d love to hear from you!