IT Support Specialist - Backfill

Job description:

TECEZE is an IT service provider based in UK, offering a wide range of IT services to businesses across various sectors. With top vendor partners and certified technicians, we aim to deliver solutions that maximize the return on technology investments. Our specialties include IT managed services, hardware supply, AV solutions, 24/7 support services, and more.

Role Description:

This is a Contract on-site role for an Information Technology Support Specialist at TECEZE in Germany. The specialist will be responsible for technical support, troubleshooting, desktop support, and providing help desk assistance for IT-related issues on-site.

Qualifications:

• Strong PC/MAC hardware diagnostics skills. Dell PC HW certified a plus.
• Highly skilled in the Break/fix solutions - (mainly HP).
• Strong knowledge of Windows 10, MS office suite & 0365
• Knowledge of Mac OS/Apple iOS.
• Some experience with Active Directory
• Well versed in remote take over tools in support of PCs, Network Printers as well as remote connectivity via VPN. Virus /Malware eradication skills through normal tools sets.
• Experience setting up printers, monitors and IT cabling.
• Ability to document processes and procedures. Independent and trustworthy
• Superior customer service and interpersonal skills
• Excellent oral and written communication skills.
• Must be willing to travel throughout if requested.
• Ability to lift 50 lbs