Help Desk Second Level Support

Are you our next Help Desk Second Level Support?

We are looking for a motivated and customer-focused Help Desk Specialist to join our team and provide top-notch technical support. If you have strong troubleshooting skills, excellent communication abilities, and a passion for helping others resolve IT issues, we want to hear from you!

What you will be doing

• Being the single point of contact/acting as a true "Technical Advisor" and offering 1st and 2nd line technical support which includes managing software licenses, software and hardware troubleshooting for PCs, MAC’s and USB / LAN Printers, deploying new workstations or replacing faulty devices
• Organizing, prioritizing, and solving open cases managed by our ticketing system and respecting the SLA. Offering advice in the use of specific software, creating necessary documentation, diagrams, and any other necessary detailed instructions for employees to better understand the newly implemented technologies
• Creating reports and statements to ensure synchronization between the Corporate Partners from different sites
• Offering remote or telephone support to other offices of our company.

You will work with

• Servers and Consoles
• Active Directory, Exchange Server, Fileserver, Skype For Business, VMWare, JAMF/Casper, Juniper/VPN, Microsoft Team Foundation, SCCM, MobileIron, DNS, DHCP, PRTG, Zoom, Office 365, (Network Layer 4).

You will also

• Ensure that the network is fully functioning at the normal parameters, managing and maintaining the technical room (servers resources physical update)
• Troubleshoot network on the software and hardware side.

You will handle the

• Security area: Being responsible for keeping security software installs on devices at 100% compliance, updating security software, and troubleshooting
• Work with Wave/SafeEnd, IronPort, Symantec Data Lose Protection, Symantec Antivirus, and Cisco NAC Appliance
• Mobile Devices: Supporting Android and iOS devices, managing through Mobile Iron Console
• Administrative and Training
• Assisting and providing specific training for installing and using the meeting rooms equipment
• Administrating the Asset Management components via Microsoft Dynamics NAV
• Be the Focal point for all sessions on the technical maintenance side, including verification and upgrades
• Reporting the needs of the local employees to facilitate their work and/or increase their work productivity
• Coordinating the Sales department on the IT area topics.

More about evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

Sounds good? Apply today and take the first step toward an exciting career with Evoke!