RMA and Delivery Projects Manager

D-Fend Solutions values its employees as our greatest asset. Our professionals and subject matter experts, including personnel from elite military intelligence technology units, provide the best possible solutions to our leading customers around the world. We are proud of our impressive presence across different environments and industries, as well as the results we have helped our customers achieve in contending with their counter-drone challenges.

In addition to professional expertise, D-Fend Solutions seeks candidates who will thrive in a fast-moving, innovative and collaborative culture. It helps if you enjoy having fun – our “D-Fenders” are a light-hearted bunch who have stashed rubber ducks all around our headquarters.

Are you interested in working with the world’s leading cyber-takeover counter-drone technology provider?

Join D-Fend Solutions in helping to make the world a safer place by addressing emerging challenges in the dynamic and exciting counter-drone arena!

As an RMA and project manager, you will:

• Be responsible for the end-to-end RMA process management - ensure timely and accurate processing of product returns, repairs, and replacements while delivering exceptional customer service
• Coordinate internal resources and third parties/vendors to meet the company’s SLA
• Definition and implementation of internal RMA process (DS, Engineering and operations)
• Working closely and in cooperation with the Global Services team QA and operations team
• Responsible for status/progress reports and escalated red flags to management
• Manage the logistical relationship with the customers and D-fend’s stakeholders
• KPI Management: Monitor key performance indicators (KPIs) related to RMA processing times, customer satisfaction, and quality standards, reporting performance to management
  
  

• Track record as an RMA manager
• Set customer expectations and maintain customer relationships, providing status updates and setting expectations
• Excellent familiarity with international logistics and import/export processes
• Proven working experience as a customer/delivery project manager in similar positions and companies
• Ability to influence and lead internal & external stakeholders without authority.
• Experience in multidisciplinary systems (HW & SW)
• Excellent written and verbal communication skills in English
• Solid organizational skills, including attention to detail and multitasking skills
• Familiarity with ERP system (NetSuite)